EvilRob.org -> Weblog

Sysadmin Field Notes

More than just learning about the business

August 24, 2005

Pragmatic Dave highlights a new book and comments on it a bit in his "My Job Went Upmarket" posting. To make yourself less of a replaceable coding-cog, he suggests lunch with the business and learning more about the business. Those are great suggestions.

What's more though, you might need to re-evaluate the way you build software as well. It's not just understanding the business, but ensuring that you are delivering what they need. Working more closely with them every day, giving them more visibility into what you're doing, and being more honest with them about things are all just as important if not moreso.

It all boils down to the fact that if you're not delighting your customers, you are going to lose your job, just like in the marketplace. Most IT departments and many developers I've seen make it a point of pride to annoy the business. When the business climate changes and a last minute change is needed to requirements, IT departments delight in making the biz people jump through hoops filling out extra paperwork and looking for every excuse to say no.

You may succeed in "pushing back" this time, but it's not healthy. Next project, you might not still be around. Clearly a poor choice of what to optimize.

Note that agile software development, whatever your criticisms of it, provides excellent protection against outsourcing; it's difficult for a team thousands of miles and several time zones away to be as responsive to the needs of the business as a good agile team, even given people of equal skill.

Posted by rmeyer at 1:26 PM | TrackBack (0)

This is Rob Meyer's weblog, a weblog focused on software development and system administration based on 10 years of experience. Want to explore further? You can find out more me or see the rest of my website.

Wondering if I've written on something in particular? Try searching:

You might want to take a look at some of the more requested postings (as judged by incoming traffic):

Want more? Subscribe to this site or contact me at rob at big dis dot com.

See my writings on:


Powered by Movable Type | Technorati Profile