The last decent, old-school ISP that I know of, purchased by a giant big-box retailer with terrible customer service?
This is a pretty big blow for me. My phone service goes through speakeasy, my DSL that I depend on to work from home goes through Speakeasy. Speakeasy has (as far as I know, please email me if you have alternate providers that are decent) the only network friendly policies that I've seen in an ISP (wireless? no problem. multiple computers/ip's? no problem. Guarantees not to block firewall ports...they don't reserve the right to read your mail and cancel you for what you say, and the service is rock solid).
I can't imagine that this will mean good things for the reliability, quality, and especially customer service of Speakeasy. I'd love to find differently, but Speakeasy has the best customer service of any company that I deal with today, bar none. I can't say that I've had too many terrible customer service experiences with Best Buy, but I don't do much more than browse there, given the horror stories I've heard from others.
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