Wow. So the other day, my LaCie d2 Triple-interface drive that I use for backup died. Bad noises (although not the terrible head chunk noise, just a weird clicking), wouldn't mount; the usual story. I figured I'd be sending it back. I opened a case on their website, and they first said they were shipping a replacement power supply (external) just in case. They also included an RMA number in case that didn't work, I could ship 'em the drive.
Now, I would have never guessed that a power supply would have been the problem; I almost just shipped 'em the drive anyway. But the supply arrived today, and on a whim I swapped it out and boom, no ugly noise, the drive mounts fine. I had to A/B test with the new and old power supplies three times to convince myself.
Competent tech support, who knew. Makes me wish I had picked up another LaCie instead of the WD 500GB that I got at Costco in the interim (it was cheap, and I've been wanting redundant backups anyway).
So now I have a time machine drive on the WD, and I'll continue to use the LaCie with Super-Duper to give me a bootable, identical clone (that I'll probably move back and forth between my parent's house and home). Sound paranoid? Never forget that the universe tends towards maximum irony.
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